FAQ
Frequently asked questions
📦 ORDERING & SHIPPING
How long will it take to receive my order?
Each piece is lovingly handcrafted just for you. Please allow 2-5 business days for us to create and prepare your order for shipping.
Once shipped, delivery times are:
- USA: 2-5 business days
- Canada: 5-10 business days
- UK & EU: 3-7 business days
- Australia & New Zealand: 8-20 business days
- Rest of the World: 5-10 business days
You'll receive tracking information as soon as your order ships so you can follow its journey to you.
Do you ship worldwide?
Yes! We ship to virtually every corner of the world because we believe everyone deserves access to meaningful, faith-inspired jewelry.
If you're unsure whether we ship to your country, simply contact us at Info@groeihaven.com and we'll be happy to confirm.
How much does shipping cost?
We offer free shipping on all orders.
Will I receive tracking for my order?
Absolutely! Once your order ships, you'll receive an email with your tracking number so you can monitor your package every step of the way.
💎 PRODUCT QUALITY
What are your jewelry pieces made of?
We use only premium, authentic materials—never cheap substitutes:
- Sterling Silver (925): Genuine silver, hypoallergenic, and built to last
- 18K Gold Plated: High-quality plating over a durable base
- All pieces are tarnish-resistant and designed for daily wear
- Hypoallergenic: Safe for sensitive skin
We never compromise on quality because your faith deserves jewelry that honors it.
Is the jewelry really waterproof?
Yes! Every piece is completely waterproof and designed for everyday life.
You can:
✓ Wash your hands
✓ Shower
✓ Get caught in the rain
✓ Wear it daily without worry
Your jewelry is built to be with you through all of life's moments—no need to take it off.
Will the jewelry tarnish?
Our jewelry is specially treated to be tarnish-resistant, so it maintains its beautiful shine with minimal effort.
To keep it looking its best:
- Wipe gently with a soft cloth when needed
- Avoid harsh chemicals and lotions
- Store in a cool, dry place when not wearing
Simple care = lasting beauty.
Is the jewelry hypoallergenic?
Yes! All our pieces are hypoallergenic and safe for sensitive skin. We understand how important comfort is, especially for jewelry you wear daily.
Are the sizes adjustable?
Most of our jewelry feature adjustable extender chains to ensure a comfortable fit for all the sizes.
Specific sizing details are listed on each product page. If you have questions about fit, we're here to help!
🙏 MEANING & INSPIRATION
What do the engravings and messages mean?
Every piece in our collection is inspired by Scripture and faith-based promises. The messages are carefully chosen to provide daily encouragement, strength, and reminders of God's love.
🎁 GIFTING
Is this jewelry suitable as a gift?
Absolutely! Our jewelry is the perfect faith-filled gift for:
- Mothers and grandmothers
- Daughters and granddaughters
- Sisters and best friends
- Anyone going through a difficult season
- Celebrations, milestones, or "just because"
Each piece arrives in premium gift-ready packaging with an inspirational card—no wrapping needed.
Do you offer gift wrapping?
All our jewelry comes in beautiful, gift-ready packaging as standard. Your order arrives ready to give (or keep!) with elegant presentation that honors the meaning of the piece.
💰 RETURNS & GUARANTEE
Do you offer a money-back guarantee?
Yes! We're so confident in our products that we offer a 30-day money-back guarantee.
If for any reason you're not completely satisfied, simply contact us within 30 days and we'll arrange a full refund—no questions asked.
Your happiness and satisfaction matter to us.
What is your return policy?
We want you to absolutely love your jewelry. If you're not 100% satisfied, you can return your item within 30 days of delivery for a full refund.
How to return:
- Contact us at Info@groeihaven.com
- We'll provide return instructions
- Send the item back
- Receive your full refund
It's that simple. No hassle, no stress.
What if my jewelry arrives damaged?
While we package every order with extreme care, accidents can happen during shipping.
If your jewelry arrives damaged:
- Contact us immediately at Info@groeihaven.com
- Send us a photo of the damage
- We'll send a free replacement or issue a full refund
Your satisfaction is guaranteed.
🛠️ CARE & MAINTENANCE
How do I care for my jewelry?
Keeping your jewelry beautiful is easy:
Do:
✓ Wipe with a soft cloth to maintain shine
✓ Wear it daily—it's designed for everyday life
✓ Store in a cool, dry place when not wearing
Avoid:
✗ Harsh chemicals, bleach, or cleaning products
✗ Perfumes and lotions directly on the jewelry
✗ Leaving it in direct sunlight for extended periods
Good news: Our jewelry is waterproof, so you don't need to remove it for washing hands, showering, or rain!
Can I wear my jewelry in the shower or pool?
Shower: Yes! All our jewelry is waterproof and safe for daily showers.
Pool/Ocean: While our jewelry is waterproof, we recommend removing it before swimming in chlorinated or salt water for extended periods, as these can affect the finish over time.
For everyday wear—including rain, hand washing, and showers—your jewelry is perfectly safe.
💬 CUSTOMER SUPPORT
How can I contact you?
We're here for you 24/7! You can reach us at:
📧 Email: Info@groeihaven.com
We typically respond within a few hours and are always happy to help with questions, concerns, or just to chat about faith!
I have a question that's not answered here. What should I do?
We'd love to hear from you! Simply reach out via email, live chat, or social media, and we'll get back to you quickly with the answer you need.
Remember: No question is too small. We're here to serve you and make your experience wonderful.
🌟 ABOUT OUR BRAND
Who are you, and why do you do this?
We're a faith-based jewelry brand committed to creating meaningful pieces that remind women of their strength, worth, and God's unfailing love.
This isn't just business for us—it's ministry. Every piece is crafted with intention, every order is prayed over, and every customer is a sister in faith.
We started because we believe every woman deserves a daily reminder that she's loved, held, and never alone.
[Learn more about our story →]
🔐 PAYMENT & SECURITY
What payment methods do you accept?
We accept all major payment methods:
- Credit Cards (Visa, Mastercard, American Express, Discover)
- Apple Pay
- Google Pay
- Shop Pay
All transactions are secure and encrypted to protect your information.
Is it safe to shop on your website?
Absolutely! Our website uses industry-standard SSL encryption to protect your personal and payment information. Your security and privacy are our top priorities.
📊 PRODUCT SPECIFIC
What sizes do your bracelets come in?
Most of our bracelets feature adjustable sizing with extender chains:
- Standard length: 7.5 inches
- Extends to: 9 inches
- Fits most wrist sizes comfortably
Specific measurements are listed on each product page.
Can I request a custom engraving or design?
Currently, we offer our carefully curated collection of Scripture-inspired pieces. However, we're always listening to our community!
If you have a special request, contact us at Info@groeihaven.com and we'll do our best to accommodate or add it to our future designs.
Are your products suitable for children?
While our jewelry is designed primarily for women, many of our pieces (especially bracelets with adjustable sizing) can work beautifully for older children and teens.
If you're purchasing for a child, check the product measurements and feel free to contact us with questions about fit.
✨ STILL HAVE QUESTIONS?
We're here to help!
📧 Email us: Info@groeihaven.com
Response time: Usually within a few hours, often much faster!